I'm so upset that I have to change my review about this dentistry. My husband and I have been loyal customers for 3 years. Today I get a phone call saying I have an appointment at 1:30pm. I told the receptionist, who is the new one, that I have August 3 written down. She begins to tell me that it is today at 1 o'clock and that I'm going to have to pay $50 to cancel this appointment. Keep in mind I've received no reminder phone call for my appointment today. After arguing with this woman I got confirmation that I was not to pay $50.
This is not the only thing. My husband and I received a bill in the mail for $290. The letter enclosed in the bill said the company was switching systems and they noticed we owed money. I find this completely absurd because every single time my husband and I come into this facility I ask the receptionist if we owe anything. If we owe any type of money I am sure to pay it off the day I'm there in the office. I find this both odd and bad housekeeping skills. My husband and I will surely find another dentistry to fit our needs after today.