I am normally very generous in my rating and this is no exception. We have been to Zipps at least 10 times times and as long as you are ordering drinks, it is ok but when you add food it is REALLY hit or miss, mostly miss. The food is not bad, once you get it. It is rarely warm and prepared the way you request. The excuse is ALWAYS " the kitchen is back up". Really too bad Zipps, you could really be a great place but you have proven time and again that you cannot get it right.