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  • I REALLY wanted to like this company. I wanted this to be a positive review. Unfortunately, my experience wasn't the same as many other reviewers on here. Let's start with the good. The initial contact was 5 star. My wife and I had just bought a new place and in my infinite wisdom declined the $560 home warrant my realtor advised I get. (Pretty sure she gets kickbacks but hey - whatever.). The movers showed up on Saturday morning and filled the house with boxes. By lunch time I was unpacking. And organizing. And SWEATING. Damn it was hot in here! No amount of fiddling with the thermostat seemed to make a difference. After a hot, sleepless night I started making calls the next morning with not much hope of success given that it's yea - Sunday. The call I got back from TNA was AWESOME. The woman was extremely friendly, funny and helpful. She did her best to diagnose the problem and told me several things to do. It sounded like a frozen coil she said and told me how to fix it. Did I still want a tech to take a look? Yep send him - happy to give TNA a few bucks for a tune up after a great phone interaction. (Only reason this review didn't get 1 star.) From there things went decidedly South. The tech that showed up later was very friendly. He introduced himself and went about his business. I'm a curious guy and always trying to learn new things so I followed him around and asked a few questions every now and then. It didn't take long to determine that this guy was very questionably competent. He struggled with his tools. Didn't seem to know how to use them or how to interpret the readings he was getting from them. He was calling some other tech constantly. We eventually ended up in the attic which was an adventure by itself. My tech wasn't necessarily thin or fit. He struggled to get off the ladder and into the attic. He would make this trip multiple times and the paint around the attic access tells the tail. He left more skid marks than the Indy 500. On my (formerly) nice white paint. He said he needed to look at the coils which are in a sealed box. He unscrewed said box and broke the "pooky" (don't ask me - I didn't name it...) sealing it shut. Said coils looked fine. Didn't screw the box back shut. Didn't re-apply sealant. The diagnosis was - "Really sorry - guess you need a new compressor. And we don't just sell compressors - you have to buy the whole condenser. Happy to provide you a couple quotes. I'll email them to you. Have a nice day." The quote I got was $3000. For that price I'd be a moron not to get a second opinion. Had another tech at the house in a couple hours. Solid dude. Checked EVERYTHING over the next 45 mins or so. Told me I was really low on refrigerant - he topped it off with 3 pounds. I asked him if he checked the compressor. Yep - checked out just fine, everything looked good. Damage? $310 including the premium for a Sunday service call. It's been a couple hours and the temp in my house has fallen from 90 to 83. I'll go ahead and hang on to that $3000..... Maybe buy some white paint.
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