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| - I have such mixed feelings about this place. To make it short, the food is excellent; the service stinks. Want to hear more?
I went with family to Townhall on the 4th of July, which may explain the terrible service we received there. It was a nice, warm day out, and we were lucky to be seated outside after about a 15 minute wait. The atmosphere outside is amazing; the neat zen decor, cute low tables and comfy cushiony chairs make this place truly unique. We had a dog with us, and they were more than willing to find a table that would accommodate the pup (and yes, they have food for pups!).
Have you ever heard that term that describes a person who refuses to smile? Well, that was our waitress. I imagine having to work on the 4th of July on a hot day would make anyone miserable, but man. You have a job, you're getting paid, we're not such bad people. The drinks came fast (good beers, great cocktails), and the appetizers were truly satisfiying. The "smashed avocado" is just guacamole. The chips were good, but with 6 people we ran out of chips and asked for a refill. Finally, the food came, and it was guuuuud. I ordered the Grass-Fed Beef Bolognese, which was amazing. The "spaghetti" is actually spaghetti squash, so while it is filling, it doesn't make you feel like you're going to die of a food coma. The poached egg on top was a special touch. Halfway through the meal I was wishing for another beer, and ordered one. I waited for another 20 minutes. The waitress never made her way around until she was ready to bring the bill. The bill was adorned with beer that never arrived, plus a charge for the extra chips. When she was asked to fix the bill, she mentioned that we should have "told her that we never received the beer." Well, too bad she never came back around, or we could have made that happen. I told myself to forgive the poor, smile-less service and after we paid the bill I went to the restroom.
This is probably where it all went downhill for me. There were three waitresses standing in front of the mirror, talking about customers. I went into a stall, and while doing my business, I heard them complaining about being given all the worst tables. One of them claimed she was given tables where she couldn't show her ample body parts. Aww, heaven forbid! This extremely unprofessional behavior in a public restroom, with a customer in the bathroom, is unforgivable.
I will come back here, only if we get a different waitress who can crack a smile. And a staff who gives a hoot about the customers they are serving. At least the smile-less service matched the terrible behavior in the bathroom - keep up the consistency folks. At least have some pride in the good food you serve so willingly.
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