First, the food: Amazing. It always hits the spot and is always more than enough for any human to consume. I want to drink their sweet and mild BBQ sauce from a wine glass every night. The mac n cheese had some magical seasoning on it that is reminiscent of my favorite Cajun seasoning. The coleslaw could use more lemon because it's pretty bland but that's my only food-related complaint.
Second, the service: Touch and go. Some times we visit and everyone is warm and friendly and the dining area is well stocked. Other times, like the last time we went, we had to repeat our order several times before they could process what we said, and my husband waited a good 5 extra minutes for his meal. The dining area looked like it hadn't been tended to all day. I was able to get the last four remaining forks for my family of five. The trash cans were coated in a thick layer is BBQ sauce goo and the restroom had no toilet paper, a small overflowing mountain of used paper towels (some of which I'm sure were used as substitute toilet paper) and it was obvious nothing was cleaned.
The takeaway: The food is amazing. So ordering to go will be a home run every time. Just don't have high expectations of your dining experience if staying to eat.