I took my sons PlayStation 4 to get repaired. They said they would look at it and if they could fix it would be $89 if they couldn't it would be free & they would call me as soon as they knew . I thought that was very fair. 1 week passed & no one called me so I called to follow up & they said that they were short handed & as soon as they look at it then they would call me. 2 1/2 weeks go by so a total of 3 1/2 weeks now they have it. So my husband decided to call & they said they fixed it & it would be $89 it is ready to pick up. So my husband goes down to pick the fixed PlayStation that same day. To end up being told that they couldn't fix it. What? 3 1/2 weeks for them to do nothing? Wow !!!!