When we arrived there was no one at the hostess station and we waited a long time for someone to come over and seat us. When we were finally seated we waited a long time for someone to take our order even though we saw servers. After the waitress finally took our order she left abruptly without asking if we prefer the soup or salad. When she brought the drinks over we asked why the complimentary bread and soup or salad wasn't included. She said that it was and she forgot it was included with the meals. How can she take orders all the time and forget its included. We waited a long time for our food to arrive and had two loaves of bread which were both way over cooked and not edible. My pasta tasted like hospital food. We wanted dessert but didn't order it because we wanted to leave as soon as possible because of the service and the quality of the food. I've been to other East Side Marios which were much better.