I was a new customer to this place today and I will definitely be going back. My cut was with Kate and she did a really great job. The part that really struck me about the whole place was the professionalism (all of the stylists were friendly with clients and with each other but weren't gossipy it seemed) and I think I was the only client that wasn't a regular--that is always a good sign. As I was paying I went out on limb asked if I could get a last minute brow wax... no questions asked, they took me in for that as well and the esthetician did a really great job.
I grew up in a small town where you can get a really great women's wash/cut/style for $25 or so. Generally speaking, I have a major problem with the cost of a quality woman's haircut in the GTA but that isn't the fault of this place. This salon is definitely on par with other across the city and after living here for a few years, I am getting used to paying what you have to pay but is still frustrating.