| rev:text
| - I'm pretty sure most of the 5-star reviews are from friends and family of the owners. The service staff is poorly trained and the food is mediocre at best.
The ribeye is a very thin cut and the fat was not rendered properly, so it was chewey. They need to use a thicker cut and teach the cooks how to render fat on a steak.
The brisket was average and served with what tasted like (and probably was) powdered/canned gravy and served with a paltry side of soggy veggies.
The biggest issue, however was that my colleague's chicken milanaise was served uncooked in the center (not just pink, but jelly-like raw). The reason it was raw in the center is because the cooks haven't been trained to pound the chicken breast down to an even thcikness, so the breast was much thicker in the center (football shaped) and won't cook evenly. We alerted a nearby server who took the dish away.
At this point you would expect a manager to get involved, but the staff had apparently not been trained sufficiently, and we waited almost 15 minutes until my colleague requested that the order be cancelled entirely. The staff took the chicken off the check, but no other apology or compensation was offered to my colleague.
Here's the problem with this. Staff should never be able to remove items from a check, only management (which is how 99% of restaurant Point of Sales are set up). So I would be willing to bet that a manager removed the item from the check, yet failed to investigate why. This exudes a lack of training and/or unprofessional management.
My colleague's mother, upon is paying the bill, expressed her dissatisfaction to our server at which point he asked if we wanted a manager to visit (he shouldn't even need to ask at this point, but instead just inform us that he would be getting a manager involved). The manager apologized (in a somewhat unprofessional manner, saying she was upset about what happened and was going to lay into the kitchen staff), but that was it no other offer or compensation. So my other colleague left a bad review here (which was deserved).
As we were leaving, the owner/manager chased us down and asked if we left a negative review. She then rudely asked us to remove the review (so of course I'm doubling down) because it hurts their business. Well, if you don't want bad reviews, train your staff properly, train your cooks properly
She had the option, at this point to tear up our check and refund it, accept full responsibility for the substandard food and service, at which point she wouldn't have even had to ask us to take down the review because we would have changed it to 5 stars volunatarily.
Moral of the story, its not the screw ups that define you, but how you handle them.
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