My vehicle was damaged (35,000 + dollar truck at current market value) while in the possession of courtesy Chevrolet receiving routine maintance on 3/10/2018. I have made multiple efforts to Obtain a date that would work best for the dealership to correct the mistake with no follow up from the service manager who has already acknowledged fault. We have previously purchased two vehicles from this dealership, and have had thousands of dollars of warranty work completed on vehicles purchased elsewhere as we have at times received great customer service ( such as from AJ Pentz & Jason church). Unfortunately, we have also seen a lack of integrity such as demonstrated in the current situation written in reference to. The dealership was willing to allow me to drive away in this situation without even acknowledging that the vehicle had been damaged. It was only after my inspection that I was able to determine the vehicle was not in the same condition that it was brought in as. Prior to this, we have seen extremely poor mechanical work performed on vehicles that was completely unacceptable and of which may put ourselves or our children at risk of injury. In addition, they have been unable to locate records on our vehicles that can create a major issue for warranty providers who could choose to deny claims based on this. At this point, it's time to cut ties. To many mistakes have been made. I'll correct the damage through an establishment I trust and write it off as a loss.
Best of luck,
Cole Arigoni