Located in the Metro Hotel, Lai Wah Heen is a gorgeous restaurant and dim sum location. We decided to have dim sum for Sunday brunch and were happy to be seated without much of a wait.
All ordering is done from a paper menu that includes English and Chinese translations. Selection is good and prices are moderately high.
Service is polite but otherwise unspectacular and the decor is perhaps the most notable thing about Lai Wah Heen. It really is a beautiful place in the Metro Hotel and great to take out of town guests or visitors.
As for the food, it's solid but not noteworthy. Most items are done well and they do try to add some variations to befit the high class location. For example, XO sauce is included standard on all tables, the shiu mai is topped with a scallop, and the egg custard consists of egg whites only.
In the end though, while I appreciated these touches and the nice atmosphere, I thought the food was only ok. I'm guessing there are better dim sum choices in Toronto, but if not, Lai Wah Heen is a safe bet.
Lai Wah Heen takes American Express.