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| - We presented to the dealership for my wife's motorcycle which experienced an obvious dead battery as evidenced by: lack of electrical power to the bike, inability to be recharged, and a battery tester indication of the fact (which I employed.) As a result, we had the vehicle transported to your dealership, the purchasing dealership if you recall. Matt had initially indicated when I telephoned him that the battery was a "non-warranty, maintenance item, which would not be covered under warranty." I informed him the battery was just installed in May of this year (by Red Rock Harley Davidson) and as such should be covered under its one-year warranty. To this he smugly gave no response. We came to pick the bike up and Mike indicated that "I will pick up the cost of the battery but there is a $50 charge for the tow." I asked is that not covered as part of HOG membership and the extended warranty I purchased with
Red Rock Harley Davidson (hereafter RRHD). He responded "No." I paid the $50. (Receipt is attached.) The battery was replaced - as the bike did readily start when we picked the bike up in preparation to ride it home. I did not inspect the work in detail, nor was I shown the parts removed. However we noticed immediately that the sound system would not work. (This is the same outcome as when RRHD serviced the bike before (in May 2011) caused by the service department's broken wires leading to the saddlebags - if you may recall.) Surely, they would not have repeated the same mistake, I thought to myself. Upon closer examination, sure enough, they had (again) broken all the wires leading to the right saddlebag. My wife and I had just stood before Mike at time of the pick-up, yet we were given no disclosure of this fact, the damage created at RRHD, or any effort made to repair it. When we confronted Matt, he smugly Matt said he annotated it on the receipt and further responded by saying that he did not know that the damage was not pre-existent? This in and of itself is/was an incredibly contemptuous statement in and of itself. (That's just what we would do, bring the bike in for a battery, and blame RRHD for a broken stereo...) Mike went on to berate and to cite the wiring job as the cause/reason for his staff's breaking the wires, as if that were justification - never denying that they indeed broke them. Our question to you is, how is it acceptable to damage a client's property and NOT tell the client? And not to fix that damage?
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