| rev:text
| - First of all I am really sorry to be giving anything but 5 stars to a place that I was so excited about coming to - so excited that I told 9 friends who visited the place also. We searched for vegan places to eat in Las Vegas. The pluses are that I wanted to eat yummy and healthy food when I was hungry and that this place supports important things. For that I am thankful we went there.
However, we met with our friends at 12 noon, and we ordered by 12:15. They very nicely gave us samplers of two different teas and we chose one. The drinks were brought out - followed by waters eventually.
Then we started chatting and chatting and chatting.... until I realised it was 1:30!
... One of our friends asked where our food was and the only answer was that there was an order placed before us. Meanwhile, a couple who came in after us got their food, and another couple left after complaining their order took too long.
Then I started to feel edgy, hungry and annoyed. During the entire time we were there NO ONE came over to apologise or recognise the problem, no one filled up our now well-finished drinks or waters, no one brought a complimentary basket of chips or bread to compensate for 7 hungry people wondering where their food was.
At 1:45 we started to get seriously annoyed! No sign of food coming out. At 2pm : *almost TWO HOURS AFTER ORDERING* I got mad and went to ask where our food was. There was no answer. One dish of cheesy potatoes came out to one of our friends. Fifteen minutes later two more dishes came out to another friend. Our friends finished their meal.
I finally got up and asked what on earth was happening. The chef came out and I said it wasnt very nice that no one even came over to us to acknowledge the long wait. At first, she tried explaining the demand today was too high (but not all tables were taken) and she eventually apologised for the wait, and I told her I appreciated that apology, but then she explained said:
"Well I didnt even want to open up today, ok?!"
HOW IS THAT A REASON FOR MAKING PEOPLE WAIT OVER TWO HOURS FOR FOOD?????????????????????
So I responded (had been nice until now) : "I have never been to a restaurant and been made to wait over two hours for food!".
She responded: "Really?"
??????????????????
I said "This is crazy". She responded "Well we ran out of potatoes!"
??????????????????
It was like being in a surreal movie. How do potatoes affect my friend's simple short stack pancake order? He never got his pancakes!!!! Why did no one come tell us there was a problem?
After over 2 hours of waiting for his pancakes, my friend asked if they had STARTED to make them, and the answer was no..... completely unacceptable.
He canceled his order.
I asked about our two simple veggie burritos and they said they had just started them. After ten minutes and a grand total of
TWO HOURS AND TWENTY MINUTES of waiting, I finally said enough and told them to cancel the order. We still paid for our drinks.
As we were leaving they gave us our burritos free of charge which was at least a nice gesture. But by now I was already starving when I showed up, I was shaking from hunger and had to drive, it was the worst experience I have had in a restaurant.
The waitresses were nice and we didnt blame them for the issue, and to be fair the food was very good (burrito in green (Spinach?) tortilla was bland but the wheat tortilla with cauliflower was really good).
What a shame a great idea like this and wonderful food was COMPLETELY let down by a complete lack of business sense.
Get staff rules about refilling drinks, offering free chips or bread (to keep hunger at bay if you know you are slow) and touch base with your diners. There is no point having compassion for animals, if you do not extend that compassion to your fellow human animals. I had even hoped my meat eating friend might discover vegan meals can be yummy too, but he never got his food in 2 hours and 20 minutes to try it for himself (pancakes? 2.5 hours??). And he did get a negative experience to turn him off ever trying again.
I was going to give this 2 stars based solely on the free food we eventually were given, but since we were angry, hungry and heading out the door, I can't justify it.
I almost only bother to review places I love, and I so wish this had been one of them. Great concept, but get some professional business advice, so your vision can come to life. In the process, you might avoid alienating the people who would otherwise be fans.
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