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  • WORST service and product....my husband purchase me a diamond anniversary band in December 2015, luckily he purchased the warranty since less than 6 months into owning the ring a diamond fell out. They sent it out for repair which took a little over 6 weeks to get it back, not even a month later another diamond fell out, again they sent it out for repairs, taking another few months to get it back. Finally in February 2017 the 3rd time one of the diamonds fell out they decided to just replace the whole ring. We were told it would take a few weeks to get the new ring in and we could bring back the original ring that can't be worn to exchange it with the new one. I was happy with the solution however it's now June and we still don't have the new ring. We called in April and were told sorry it takes a few months not weeks, we informed them it's been since February at that point we were told the ring should be there any day since it was ordered in February. May came still no ring so we call again this time we are told that they are not sure where it was and why it hasn't come in yet and they would track it down and call us. Again no call back, now it's June we call a 3rd time get a 3rd person and he informs us it doesn't look like the sales person CC ever ordered it and they would find out why and call us back...it's now going on 4 days and still no call (big surprise) at this point I just want my money back. I feel ripped off and lied to. I hope the Better Business Bureau feels the same way I do and we get our money back!!!!
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