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  • I am giving a generous 2 stars only because I had a good experience last year. First, I am not a bike novice, but to these douche bags, everyone else is. I may not have the highest end bikes, but I do own a $3500 a trek carbon road bike and a $4k specialized stumpjumper. I have been riding bikes for 35 years, so I do know the difference between a juicy and a hayes. So for my experience this year, I rented the same bike I rented a year ago, but my experience was night and day. Last year, everything was great, from service to the bike itself. But this year, I called ahead and asked for availability. Kyle took my info, but never called me back. Giving them the benefit of the doubt, I stopped in after getting into phx, and was pleased to get the bike, but unfortunately, they did a 5 minute check over of the bike. On the trail, the worse of the worse experience. Front brake dragged and rear was weak, a dangerous combination, at best. I took it back, and while they did fix it, they seem to assume I must have done damage to the bike. Anyway, upon returning the bike, they were real knobs about a scratch on the seat post and then the guy told me it was his personal bike. I told him if you rent out a mountain bike, for mountain biking, you might expect a scratch or two. He didn't like that. I explained that he shouldn't rent his bike out then.
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