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  • Very poor logistics and absolutely no communication between staff members! We went here last night for my best friend's birthday, there were 9 of us. She had called at 9 am to make a reservation and the girl on the phone said "we don't take reservations on the weekend." Weird, but okay. So we get there at 530 to see if we could get a table on the first floor, when we walked in the host asks if we had a reservation, my friend said "no because you said this morning when I called that you don't take reservations on the weekend so we got here early" the host said "oh..........well the first floor is all reserved but you can go upstairs and it's open seating" REALLY?? So we go upstairs and put some tables together for the group, a few people go downstairs and get drinks to bring back up. We waited 45 minutes before a server came upstairs to take our food order, we actually had to go downstairs and tell an employee that no one was up there to help us. Our server was very slow, probably because there is no POS computer take take orders or server station with supplies on the second floor and he had to go downstairs for every single thing we needed. Took 30 minutes to get a dang water for crying out loud! One random plate of food came to our table after about 30 minutes, turned out it was actually for the table next to us. It took 90 minutes to get our food!!!! AND when it came out it was COLD AND IN TO GO BOXES. We did NOT order to go. Our server blamed the kitchen and food runners for everything and did not take any responsibility upon himself for any of the issues. Who knows who fault it all was. It doesn't really matter but it's very unprofessional to play the blame game. We asked for a manager and he apologized for everything and insisted on taking the food off of our bill and brought out all new food in 5 minutes (hmm why did it take so long before then???) Definitely pissed off my friend whose birthday it was, we went to the Big Bang next door and had a much better time there. We will NOT be back!
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