I have gone here multiple times, first times I had minor issues with the way the nail looked crooked or not liking the nails, I stopped going and went back recently and was not happy, I was told my nails were dry and I could go, but alas they were not dry. Then the most recent I called and they had said there would be no wait (I live 5 minutes away and said I would be there in 5 minutes), when I arrive there was nobody free and people waiting whom had told me they had had the same people in the chairs for the past 30 min and they had been waiting as well.