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  • The staff here is completely incompetent. Saw the Dr. 12/21/17, she wanted to send me for a swallow study due to difficulty swallowing. I called many times to check the status of the authorization for this procedure, they failed to put it in correctly. They told me multiple times they would call and figure it out and let me know. Never happened. I asked to speak to a manager. They gave me a phone number, which was the same number they gave me to get a hold of the person who handles authorizations. I left many voicemails on that number and no response. So one day I decide to call back to back until someone answers. The lady who answers is upset because it's her personal cell and she doesn't know why the front desk would give it out. So you heard my messages and just thought what? Ignore it? Finally after 7 weeks of waiting I call and tell them if I don't get an answer I'm gonna show up the office and not leave until they can figure this out. Boom I got an answer. Call today to make the appt and it's not until March! The whole delay I could have had this done. I have been out of work for a neuro issue that includes difficulty swallowing and the delay on this is ridiculous. They don't care because they aren't the ones sick. I'm going to file a complaint against this doctors office.
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