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  • I called City Wide based on the glowing reviews here, plus because they are a member of Local First Arizona. I have to say the service call was way below what I had expected. I needed a leaky toilet repaired, but the plumber made the problem worse by the time he had completed the job. I am giving City Wide an above average rating, however, due to their quick response in addressing the problem. Larry seemed genuinely concerned that I was dissatisfied with the service, and both emailed and called me first thing the next business morning to see how he could remedy the problem. He offered to replace the toilet at no charge; but since I had it replaced by someone else the previous afternoon, he then told me he would pay my cost of having the work done -- on top of returning my check for the initial service call. I am willing to give City Wide a second chance if I should need a plumber in the future. Everyone I came in contact with there -- from the person who scheduled my appointment, to David who serviced the call -- all were courteous. And I'm sure if the circumstance had been different, very professional as well. Larry clearly takes great pride in the reputation of his business and in the satisfaction of his customers.
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