I've been eating here for years and probably 3-4 times a month over the last year. My boyfriend and I get takeout mostly. The service is usually fine, but the food has steadily gone down hill. You guys can do much better. The steaks are hard to chew, even the filet is not that tender. The ribs are often charred to the point they're bitter and dry. I get the supreme chicken a lot and once it was so dry that the chicken was flaking off in layers. I showed the manager a photo of it (it was takeout) and he did nothing to try and make it right. We got a random kitchen bag of rotten coleslaw in one of our takeout bags and one time I saw a cockroach run across the bar. I'm pretty sure the bartender alerted the manager because I saw them talking and pointing to our large party table later in the evening and we got three free desserts. I wasn't about to ruin dinner for our party of like 15 people over one German cockroach because I'm pretty laid back.
Anyway, you guys really need to step it up over there. Start cooking better food, clean up the place and be more consistent with your food and takeout orders. You want to be upscale? Try harder.