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  • I would love to give The Ferocious Grape a better rating. My experience with Kim was so positive and she was so helpful when we discovered that the wine club gift I had purchased for my Aunt the month earlier could not be delivered outside the Calgary metropolitan area. Although I was back to the drawing board on a gift (now a month late) and was disappointed; I was satisfied with the service. Kim gave me a referral for another possible option and promised to refund my money. A month later, I noticed a new charge on my account and the old charge had not been refunded. I emailed Kim and she advised it would be taken care of right away. She was apologetic, friendly and thoughtful. Flash forward one month later - A new charge on a Wine Club membership that they could not deliver; a new email from me to their establishment. I have had to block future charges from The Ferocious Grape on my credit card and dispute the charges for the wine I have not been getting. Charming service upfront! Serious followthrough issues. Booo
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