I would love to give The Ferocious Grape a better rating. My experience with Kim was so positive and she was so helpful when we discovered that the wine club gift I had purchased for my Aunt the month earlier could not be delivered outside the Calgary metropolitan area.
Although I was back to the drawing board on a gift (now a month late) and was disappointed; I was satisfied with the service. Kim gave me a referral for another possible option and promised to refund my money.
A month later, I noticed a new charge on my account and the old charge had not been refunded. I emailed Kim and she advised it would be taken care of right away. She was apologetic, friendly and thoughtful.
Flash forward one month later - A new charge on a Wine Club membership that they could not deliver; a new email from me to their establishment.
I have had to block future charges from The Ferocious Grape on my credit card and dispute the charges for the wine I have not been getting.
Charming service upfront! Serious followthrough issues.
Booo