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| - ***PROCEED WITH CAUTION***(MAKE SURE TO READ GOOGLE REVIEWS AND THE FILTERED REVIEWS ON YELP!)
( I don't usually go out of my way to write negative, long winded reviews...)BUT,this was By far one of the most UNPROFESSIONAL places I have ever been to. I had an appointment to bring my sisters dog here. I called to inform them there was an accident on the freeway and I may be a few minutes late. They didn't even have my appointment on the books. After realizing I had an appt on Monday and rescheduled for thurs they told me to go ahead and come in. Someone called me back a few minutes later to inform me of a "late fee" Once I arrived I completed the paperwork and waited in the lobby. There were 2 pre surgery exam appointments before me. After about 25 minutes I was called back. The vet tech was inquiring about my address and stated he used to live by me. He commented on a bar close by and stated it was, and I quote, "the sh#t" ! Although he was friendly I found this to be unprofessional. The Vet came in and took the pulse on the dog. I politely requested not to be charged a late fee as I was only 4 minutes late due to an accident and called ahead. She told me "there's a million excuses as to why someone can be late and she needs to set boundaries and not make exceptions" I stated that 'I understood the purpose of implementing a late fee was to prevent people from interrupting a flow, though I was late there were still 2 appointments in front of me and I caused no interruption and 4 minutes late was a little harsh' She told me 'though I was 4 minutes late I didn't finish my paperwork until 15 minutes after my appt.' She then stated 'clearly I didn't understand how veterinary clinics work'. I informed her I was actually a certified vet tech and have worked under several licensed vets since 2005 and currently run a doggie daycare and boarding facility. I told her was not trying to be confrontational (as it seemed she was) that I just thought the late fee was harsh and found her comments unnecessary. She finally said she will wave the late fee and rolled her eyes. I thanked her and she didn't acknowledge me. She took my dog back, and I thank her again, again she didn't acknowledge me. After leaving I received a call from her a few minutes later. Her words: "I don't believe we should have a relationship and I won't be performing surgery because you don't like me and don't trust me". I said "Ma'am, I never said anything to that nature, you have a job to do and are choosing not to do it based on your feelings towards me, not what you think mine are towards you" She told me to come get my dog or I can leave it there all day and come back before close and she would feed him. QUESTION? If I didn't "trust" her, why would I leave my sisters dog with her all day. Also, any good vet knows that changing a dogs diet could potentially cause diarrhea and vomiting. All in all, I found this experience to be extremely disappointing and unprofessional. After reading other reviews I believe I dodged a huge bullet and am grateful she decided not to perform the surgery. There are way too many caring, kind vets out there to trust any fur babies in her care.
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