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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Flight attendants and gate personnel are always professional and friendly. The one star is due to American Airlines policy of allowing free gate checking of bags, while the rest of us pay to check a bag at the ticket counter. They have it all wrong. They should charge for gate checking, and for carry on roll aboards but maybe let everyone check one free at the ticket counter. This would save a lot of time and trouble (as well as be fair to the paying customers). Since everyone knows you can always gate check for free the trek their bags through security which also increases the time to get through. Either charge for bags or don't, but be fair to those of us who plan ahead. I travel weekly and have more cancelled, delayed flights on American than all the other airlines combined in the last 5 years. Hopefully they care enough to look at the practice. The gate personnel and flight attendants agree and say they have complained about the baggage policy numerous times to deaf ears.
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