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  • Online booking made this hotel seem great. However, things went downhill starting at checking. They could not provide the room I had requested. The room provided was an old shabby room with ripped carpet , old ugly wall paper, tiny desk. I thought I was in a run down holiday inn. I asked to be moved to the room I requested, front desk said a manager would call back in 10 mins. Did not happen. I will see if I can change hotels tomorrow! Update: I am bumping up to 3 stars. While a manager never called me back, I went to the front desk and a nice gentlemen moved me to a much improved room. King size bed, higher floor, nice view. Just what I had originally asked for. I will also say housekeeping service was good. Overall, I would recommend the Rio for a future stay, just be aware this is an older hotel, and some rooms have excessive wear and tear. On the positive side, rooms are very spacious. It takes about 15 minutes to walk to the strip from the Rio. Not bad.
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