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| - I find it interesting that you found the time to respond to my public posting so quickly, yet my personal pleas to you from months ago remain answered. I called World Egg Bank 23 times over 14 days to try to discuss this matter with you or your medical director. I sent messages through your website's "contact us" form requesting they be delivered to you personally. Although you claim to be a proponent of transparency, there are no email addresses listed for you or other employees of World Egg Bank on your website. In the end, all I received was a curt email from your medical director explaining you would no longer honor your contract with me.
Your lengthy response and digression does not change the fact that World Egg Bank gave me a list of clinics to use when I decided to purchase frozen donor eggs from you. I was told by your employee Penny M. that I had to use one of World Egg Bank's approved clinics, as they have been trained on the proper thawing procedure. World Egg Bank advertises a guarantee to replace eggs when 60% do not survive the thawing procedure. After the first batch of donor eggs I purchased from World Egg Bank had bad results your company chose to stop honoring this guarantee and not refund me any of the money I had paid. World Egg Bank blamed the bad results on the clinic and the embryologist.
If, as you claim, there was a problem with the clinic you recommended and worked with, you should have told me that before I paid you a significant sum of money and had negative results. Either the frozen donor eggs you supplied were defective or not frozen correctly, or there was something wrong with the clinic's thawing procedure - I may never know, since there is no independent oversight of World Egg Bank.
This has been my personal experience dealing with World Egg Bank and my personal opinion is that World Egg Bank did not care about me, as a client, at all. Since I have shared my personal opinion and experience on a number of fertility blogs I've been contacted by a reporter who is doing a story on navigating the unregulated and treacherous waters of frozen egg donation. I can only hope the article will help others make more informed decisions.
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