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  • This Banana Republic is in the Chandler mall. So you would think it would be very advanced in customer service. I do shop at BR all over the country. This is not one of my favorites. First of all BR is supposed,to have free alterations if you purchase there and you have a Lux card. This store does not have an on site tailor. They send you to a tailor inside the mall. Which according to the sales assc. Prie, or Brie (not sure), does not carry the same color thread as BR. If it is more than $10.00 you have to pay for it yourself. Ahhh that is not BR policy. So I ask, Is there any BR in the Valley that has on site tailor", not as far as she knows. Bad customer service I say with this location. Plus store is a bit of disarray. Took her 11 min to see if they had a pair of pants I wanted in my size. I shan't come to this location again.
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