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  • Don't put out coupons if you don't want to honor them...that's what I call BAIT & SWITCH. The picture below shows a perfectly valid coupon from Valpak. The first time I tried to use this BOGO, I tried showing it on my mobile device, but Lupe (the cashier/night-time supervisor) said it must be printed out. Fine, but the coupon could be more clear and say "must be printed". I returned a few nights later with a "printed" coupon and got another cashier to accept it. I also got a digital punch for their Epoxy Loyal Program. Lupe witnessed this and then scolded her cashier to not allow for punches to be given when a BOGO is used. I returned a third time last night. Lupe was the cashier, and once again, she refused a perfectly valid coupon. She said she was just following the rules and that I can contact her manager Benito. When I finally spoke to him today, he told me that I was abusing the system by trying to use the Valpak coupon in combination with their Epoxy stamp (Customer Loyalty Program), and that he had me on video. So now I am the sandwich criminal! Their customer service is a joke...instead of just giving me a lousy $4.00 sandwich, they are just jerks about it. I understand that some coupons say "Not to be combined with any other offer." I don't think asking for 1 Epoxy stamp was unreasonable since I was still technically paying for 1 of the 2 sandwiches that I would be getting with the coupon, but if that's against their policy, I can totally understand. But, that isn't reason to just ban me from using the Valpak BOGO coupon. They just have to politely say that I can either use one promotion or the other. FYI, there are many other restaurants that will allow me to use a coupon and a loyal stamp/punch card. It's not a big deal.
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