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  • My parents live in the neighborhood of this place and on occasion out of convenience I have taken my vehicle in for various work- brake pads, oil changes, etc. After an incident this past weekend, I will never utilize this shop's services and neither will any of their neighbors. My parents have lived on a residential street around the corner from this shop for over 20 years; I grew up on that street. Over the past few weeks, my dad working on a car in his driveway and garage, had noticed cars speeding down the street much faster than the posted speed limit, getting just past his house and slamming on the brakes. Knowing enough about cars to put two and two together, he looked at the drivers to confirm his suspicions: these were Brakes Plus employees testing their work on customer's cars, using his street as a test track. (Did I mention this is a residential, family lined street?) After watching this happen again and again- he got fed up and called the shop. The employee answering the phone had one opportunity to handle the situation correctly- apologize profusely and ensure that it would never happen again. Instead, he squandered that chance in favor of screaming at my dad over the phone and hanging up on him. Feeling that the situation was still not resolved, my dad went to the shop to speak to the manager. Unfortunately, nothing positive resulted from that attempt; the employee actually thought it appropriate to call the Peoria Police. The customer service I received during the several occasions I used this shop was never notable. It's response to a legitimate complaint about an action that ultimately could result in serious harm is not only unnecessarily defensive, but reflective of their irresponsible attitude toward the community they're trying to run a business in. I rely upon Yelp and my fellow Yelpers when researching any new service. It is my hope that this post will encourage my parents' neighbors, near and far, to find another place to spend their money at when in need of this type of service.
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