We had the A.C. go out in our rental property during 100+ temps. I sent an email later at night. When I woke up and checked my email at 6am there was already a response! I then replied and he called me immediately. He scheduled a tech to come out that afternoon. The tech was professional, honest and very pleasant. He fixed the A.C. on the spot within an hour and did not charge for parts because apparently it was still under warranty. I did not know this and he could have just billed me for parts and I never would have known any different. This level of honesty definitely deserves 5 stars and I will use Sure Temp for all our properties from now on!