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  • Booked the appointment with Dr. Oriaku as a new patient; however, I was seen only by his PA. I specifically booked with Dr. Oriaku due to availability and wanting to see a physician. Never having visited his office and 45 minutes after my scheduled appointment, I was aghast that "due to a slow day" he opted to do office work and was no longer seeing patients (although still in the office). When the disheveled PA had talked with me, I asked if I was going to see him next she said she could ask, but when I asked for my copay back she immediately raised get voice and was hostile when I was calm. When I asked for an email address of the physician or office manager, they remarked that they could not give that out. Working in healthcare myself, we never have issues giving out contact information for anyone at any level of the organization as we care for or patients and promote transparency and all types of direct communication. I'm not interested in being a patient in an office that prefers to be deceptive and change providers, gets frustrated when you ask why, and then puts barriers in the way of direct communication.
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