This is my third time eating at a Cafe Rio. I had an absolutely fantastic experience my first two times, however today was less than amazing. Place was dirty, disorganized/messy, and the staff was more concerned about singing together when somebody ordered a special item and they were about paying attention to the customers. I will probably give this store a second try because I really loved my first two visits to a Cafe Rio. However, I hope these posts are read by Cafe Rio leadership and that they look into this because there seems to be several posts about the same issues.
I was a bit perplexed when I just spent $20 in food and went up to get a side of salsa for my daughter's tacos and they charged me a dollar. Not very good customer service here.