Being a beginner with little knowledge I had lots of questions about everything from gloves to helmets. Having someone available that's down to earth, welcoming and non judgement at a place like a ridding shop is a huge surprise. Ray made the entire experience from start to finish wonderful. He answer all my questions with a smile and had lots of tips and suggestions. Someone that spends the extra time making sure you are happy with an expensive purchase is a true expert at selling. We will definitely be back because Ray deserves our business!