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  • Worst customer service/policy ever. I bought the Zafina down coat and the Elsie Oxboold down coat in XS on Boxing Day because it was only $308 and $237 respectively. When I received it, both were a bit small ... And I was ready to return them. I then decided to give the coats to my sister and just buy the Zafina jacket again in a size S. By this time it was Jan 10, I ordered the Zafina and another jacket, the Alyssa wool coat. I noticed the price of the Zafina went up but I thought I would be able to get a price adjustment to the Boxing day price because I had just spent over $1000 on jackets. I called customer service and they explained to me that they can't do price matches, which I respect.... But I thought they would make more of an effort to do something. I have proven to be a loyal customer. I just bought 4 jackets in total!! They said that the only thing I could do was return the jackets... This doesn't make sense! They would rather lose $800 then giving me $100 off. Fine.. I'll take the price increase. When the Alyssa wool coat came in, I put it on and immediately one of the buttons fell off. This was the last straw. I have been buying Soia Kyo jackets for over a decade. I trusted this brand and their quality. Now they are rude and jackets are poorly made. I warn you... DO NOT BUY
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