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  • Over the last few weeks quality has really gone down hill. Mostly customer service is suffering, but it's also reflected in the food. First problem was when I had to beg for a side of meatballs without any pasta. The order taker finally capitulated, but a customer shouldn't have to beg to spend money at an establishment. The final straw was when we placed an order online, and after waiting for an hour and 45 minutes, still no food. I can only attribute the recent deficiencies to the change in ownership. It's truly unfortunate. We used to order from Rush Street several times a week, but not any longer. We'll find another establishment going forward.
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