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  • Got a flyer from these guys for a discount oil change. Called and made an appointment. Brought my car in and the service desk didn't know why I was there and claimed to have not sent out flyers. I was told that if I came back in 2 houris would get a small discount. I came back in 2 hours and was sent to a waiting room to see an "agent" and drop off my keys. She also claimed no knowledge of flyers. I produced it for her and she left to talk with the manager of the lot. I was stuck in the waiting room for an hour with no keys and noticed as about half a dozen service employees stood outside and hung out smoking cigarettes. They were having a great time as I sat with no word from anyone. Finally I was told that the flyer wouldn't be honoured because I drive a BMW not a Ford. The flyer did not specify. I noticed my car already on a rack and I was told I needed an expensive brake job. Then I completely lost it and demanded to see the "manager". The slackers finally started scurrying towards what looked like it may have been work to do. The "agent" apologised and then told me to wait a couple of hours that she had just sent a man out for a BMW oil filter. I was the second last person to leave this business that night as they were closing. I had gotten there at 9 am to honour their " appointment". This happened almost a year ago but there was no way I would ever forget this incident. If you receive a flyer in the mail from this business I recommend you throw it away immediately.
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