I purchased a defective mattress. It was the wrong size and the memory foam was lop sided. She advertised this as a 12 inch queen size, it turned out to be only 8 inches thick. I put the mattress in an air conditioned storage and used it a year later. The memory foam wAs clearly defective and lopsided( did not expand fully) and it was the wrong thickness mattress. I explained this to Lisa the owner and she agreed to help me out if she could locate the receipt in her records. I told her exactly what month I purchased if in and she then said she WOULD NOT REFUND OR EXCHANGE, blaming the storage time and heat for the damage. I advised her it was an AC storage unit and she said there's no way she could verify that (although she could call the storage company herself) SO IM OUT ABOUT $100 AND NOW HAVE TO THROW AWAY A BRAND NEW DEFECTIVE MATTRESS. She misadvertised the size in the first place but would not own up to it, or compensate me in any way. VERY DISAPPOINTED.