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  • I'm not surprised by all the bad reviews for Dell. Buying a new computer or electronics for most people is a huge capital investment and their is nothing more frustrating when you have laid out all that money and the company simply doesn't care. Dell is fine until something changes or goes wrong. Once they have your money, they simply don't care. Dells product is price driven, quality comes a distant second and not customer service driven at all. I spent countless hours and days on hold being deliberately passed around with no intention of helping me. It wasn't until I threatened legal action in writing that I finally got a results. By this point I refused service and demanded a refund as I felt they had no idea how to build customer confidence with service. They don't care about you or your next purchase, they don't think that far ahead. I bought my last dell a few years ago and it is clear by the comments here nothing has changed. My last couple of purchases have been lenovo brand (formally IBM), they got the customer service and quality nailed well.
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