Unlike previous reviewers, I had an excellent experience here. My Canadian mother's 2014 refund had been delayed forever. Phoning the IRS was only a waste of time. After dealing with three different agents in Austin and a supervisor, we were still unable to break the logjam. The grump at the local IRS "advocate's" office was only interested in telling me what I couldn't do, not how I might resolve the problem. She basically told me I would have to drag my 83-year-old mother from northern Canada to an IRS office to make anything happen.
Raul Corella, at the Mesa IRS office, was a godsend. Because I was listed on the original tax return as being allowed to participate in the process, he was able to look up the information and finally tell me what the problem was. Our local IRS guy was more knowledgeable and more helpful than anyone I dealt with at the main office in Austin, TX. Thank you, Raul!