They are polite and it is very clean for a service department. However, the pricing is astronomical. I have had 4 service experiences with Gaudin Motor for my Cayenne S, each time the service quotation verse the final repair cost are double or more. The last case they quoted $500 and the out the door cost was 2K. I found the LA downtown Porsche service department can do the repairs at 1/2 the cost as the Gaudin Las Vegas department. The service guy actually said "if we told people the real service cost for the repair, no-one would use us" ..... I responded "exactly!!!!"