Terrible all around! We've been here throughout the years but this time will be the last. Waited an HOUR to get into take pictures (when we had multiple small children that were losing it) then our photographer did a terrible job of working with kids and did a rushed job with one backdrop. To top it all off, when we got done taking pictures we were told it would be 15 minutes until we see our pictures, we waited 45 minutes and then I asked how much longer it would be and they apologized and said they didn't realize we haven't been assisted. When a manager is in we will call to hopefully get some reassurance on some of these issues, that's the only thing that would raise this review.