I called up this salon last minute to get my hair done before a convention. Thank the world they could get me in on a Sunday. After running around for the last 2 weeks I needed a weed wacker to be taken to my hair. They sat me with a very young stylist. We discussed what I wanted done and she began foiling my hair. After a wash we began the cut. I showed her a pic of Cary Mulligan. She did a beautiful job on the cut and after paying only $75 for my service i thought she more than deserved a $35 tip. At least 8 other co-workers where in the salon and complimented my hair.
The problem arose when I went to meet a friend for dinner after word and i hear "OMG the back of your head!" What what? She dragged me into the bathroom flipped open a mirror to show me the back of my hair, striped like a tabby cat from bleach spots. Obviously a rookie mistake, she had colored my short hair before cutting it not knowing how short I was going to go. But I can't believe ANYONE would have let me walk out of the salon like that. I called the salon and left a msg for someone to call me, they had already left for the day so I had to go to CVS to pick up some at home dye to try to correct the mistake.
No one ever called me back and so 2 days later I called back pretty peeved. I asked to speak to a manager and they told me "she had left for the day" (it was 2pm on a Tuesday?)
After getting into a brief argument on the phone with the receptionist (who asked me "so what do you want us to do about it?") She booked me for an appointment with a "senior" stylist. I went in on Thursday and another girl fixed my hair for free. It looks fine now.
I would just say if your looking for an experience in a professional salon, this isnt it. They didnt offer me any free product, an apology or even a slap on the ass on the way out the door. Although I am happy now with my hair I will probably not come back. This place is just a glorified barbershop.