If you need service, see Bryce at the service desk. I travel a lot and end up in Pep Boys more than I'd like and in the past few years have gotten consistently good service in all of them. Even when there's been a snafu which is going to happen when there's a car involved, they have always made good on the next visit.
In Mesa, I needed some unexpected maintenance at 6:30pm on Saturday and Bryce is a pro. He gave me my options and best and worst case scenerios and his crew went to work.