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  • I came home Saturday evening of Labor Day weekend at abaout 8:45pm to find my air conditioning was not working. I was greeted by three extremely uncomfortable panting dogs. One of my dogs has a condition that is life threatening if she gets too overheated. I didnt know what to do but I remembered that a company called US Air had been calling me (not leaving messages) but showing up in caller ID. I called them and Cody aswered the phone immediately. He was cordial and responsive and told me right up front what the service charge would be. He promised that he would call by 8am ( Sunday of Labor Day weekend) to tell me when the technican would be there. At 8am my phone rang and he told me that the tech. would be dispatched to me within the hour. I was shocked! Someone actually doing exactly what they said they would do! The tech. arrived right on schedule. His name was Sean (I hope I am spelling it right). He was personable friendly kind to my heaving dogs (even the little scared one who is afraid of everyone, warmed up to him) and efficient. He told me right off what it could be. He was right and it turned out to be the less expensive of the 2 things he mentioned. Although he was up there on my roof in the 106 degree weather, he was still smiling when he finished. He had it up and running in less than an an hour. He mentioned the maintenance plans and allowed me to ask to see them rather than pushing them on me...we talked about them and my system and he was thorough and informative and understood that I was a little short now. So just to summarize...they were called in the middle of a holiday weekend, after business hours, showed up exactly when they said they would after a call back that arrived exactly when they said it would, did the job, and were an absolute pleasure all around to deal with. They were reasonably priced and left me and the three dogs cool and comfprtable so that I could go on with my day with the knowledge that I hadn't had to go broke to fix it. US AIR ROCKS! i WOULD NEVER CALL ANYONE ELSE!!!!!
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