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  • #1 Cold rice. The owner said that we received sushi rice, despite the fact that the menu said it would be fried rice. Who wants sushi rice with chicken teriyaki? Reluctantly they brought hot rice. #2 Wrong order. We pointed to the menu and ordered the teriyaki chicken with fried rice and vegetables. Received no vegetables and white (cold) rice. The owner said because we didn't sit at the teppan table we received the regular order of teriyaki chicken. Although we have purchased this in the past in the same booth. #3 Chicken teriyaki was cold, and I don't mean lukewarm. #4 Had to wait for new orders and the birthday girl waited an additional 10 minutes for hers. #5 When new order arrived, it was missing the California roll (it was a Bento Box) #6 Charged credit card twice for the order. Maybe this was a bad day for Hon Machi, but for everything to go wrong . . . . and we didn't receive any sincere apologies or compensation for a disastrous meal.
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