This WAS my Barros location and here's what happened:
I order delivery from this location about 2-3 times a week. Huge customer, huge tipper. I like to build rapport, I take care of you, you take care of me, especially when it comes to anyone delivering my food. One of the delivery guys even told me they call our house 'Juke Money' because we have 3 Nissan Jukes and tip well.
So anyway, I've been loyal to these guys since they moved closer to my house about a year ago. They've been loyal to me. However, last night we dealt with the biggest a-hole on the phone when trying to order. We've never heard his voice before so he must be new. But he hung up on us, blamed it on background noise and was completely unprofessional when we called back. I know we call late but that's why I tip well. And that location knows me and expects us to call a little later. This guy wasn't having it. He was so rude to us that I've decided to break up with Barros all together. I'm now ordering from Rino D's in north Gilbert from now on and they will be my new pizza relationship. They don't deliver to souh gilbert but I've already established a good enough relationship that we are an acception sorry Barros, it's been real and I'll miss you guys and all the great drivers but your new guy messed up our relationship royally and permanently. Rino D's, let's keep this going