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| - My experience with this gallery, specifically their GM George Booth, was completely miserable to say the least. I first came upon this place Labor Day weekend of 2014 to attend an event with an alternative model I follow online hosting and her artist friend whose art was on display there, both of them visiting from out of town. I placed an order with George for a canvas piece by the visiting artist with the model in it since the size I wanted was not available in store. Then I waited patiently two months for this piece to show up with no word from the gallery as to what the status of my order was. I finally called them to check up on it and was told there was an issue with the publisher but they were working on making it happen still. I waited another month and a half, AGAIN with nobody contacting me to let me know where my order stood. I called a second time to be told the co-owner and publisher had a falling out and it would no longer be possible for the gallery to fill my order so the only thing left was to get my refund. Easy enough, right? WRONG!
We established the week before Christmas a refund check would be issued and sent to me in the mail. After the holidays came and went and I hadn't received my check I followed up again with an e-mail indicating that, after nearly four and half months since first placing this order, my patience on the matter was fading fast and could I PLEASE get the refund I was promised? I received a response from George indicating he'd forgotten to send it but would mail it out the next day. That same night I reconnected with the model for the first time since seeing her at the gallery event and she told me two things that confirmed some suspicions and made me even more irritated with this situation, main one being that the reason George gave me for not being able to fill the order was false and the second being that she herself had an issue getting paid for her appearance at the event by this guy. Still, I waited an entire week for my refund to show up in the mail which, again, it never did. I then sent another e-mail indicating that a complaint to the Rio and legal action were imminent if I didn't receive the refund when I went to the gallery to pick it up in person this past weekend. That got me a voicemail from George saying he was sorry I had gotten so upset, that he had been hospitalized shortly after our communication the week before and that's the reason he hadn't sent the check yet. I sent him an e-mail response explaining why it'd gotten to the point of me being so mad and we established that I would come pick up the check in person the next day so this could finally be done with.
After all the excuses, poor communication and having my suspicions confirmed by someone who'd been in a similar situation I did a little looking around before going in. Wouldn't you know it, during the time George claims he was in the hospital he was leaving posts on his Facebook page sounding completely healthy and at least one of them seeming to indicate that he was AT WORK. Despite being even angrier about the fact that he continued to lie to me after I threatened legal action, I made it a point to keep my cool when I went in so I could just pick up the check and leave without incident. George, however, was looking to pick a fight with ME and started giving me a crap as soon as he handed me the check. One would think, him being in a management position and the whole situation with my order dragging out as long as it did, that he might simply offer me an apology or maybe just keep his mouth shut. Nope! He started bringing up the whole hospitalization excuse again in an effort to make me look like a jerk and sarcastically saying "Nice e-mail" in response to one or both of the messages I'd previously sent explaining my frustration. I fired back that I saw his Facebook posts and suspected he was not in the hospital for the period of time he claimed he was and therefore could have mailed the check the previous weekend like he promised. He then raised his voice at me, in front of other customers, and told me not to come back to the gallery (like I'd even WANT to!!) and saying he was just trying to "do something nice for me"??? As I was walking out on him he even tried shouting a message that, for some reason, he wanted me to pass on to the alternative model's husband.
I'd been dealing with some other stress outside of this that contributed to me wanting to conclude this failed business transaction ASAP but, unlike George, I didn't feel the need to make this a personal issue. He was too busy trying to make the whole thing all about HIM and his health issues anyway so I wouldn't have had a chance to explain even if I'd tried. Anyway, this man is unprofessional, unstable, a liar and should most definitely not be managing a sales job or having any kind of contact with the gallery's customers. I highly recommend you do NOT trust him with your money!
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