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  • Last night we were in a panic! Turned on the AC for the first time this year and nothing but warm air! Now mom's coming over for Memorial Day and it's going to be 100 degrees outside. I asked around on Facebook, someone recommended Carl's and their reviews looked good so I called them this morning. The dispatcher said he'd have someone here around 1:00, then called an hour later and said he could be here at noon. Enrique, the tech, showed up at 11:50, checked out our system, and diagnosed it as a bad pump. He had the part in his truck and was able to replace it and be done by 1:00. Now mom's here and the house is nice and cool! Carl's didn't charge me an arm and a leg for coming out on a holiday, either. I am no longer worried about having heating/cooling problems now that I've found a reputable company to deal with. P.S. For honesty's sake, I have to downgrade from a ***** to a ****. We had another problem with the AC. When the tech came out to replace a busted processor-circuit thingy, he forgot to hook things back up completely. Oops! No AC for two days until I could get another one of their techs out. If the first guy had checked the system before leaving (what the guy in my first review did), I wouldn't have had to take another day off work. Meh, I'd still recommend Carl's, but just make sure they check their work before leaving.
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