We had our wedding at Planet Hollywood on 11-12-13.
Initially, I chose the PH chapel because I thought it looked really cute in photos. I sent an e-mail inquiring about wedding packages, and got a prompt, friendly response from Jamie filled with lots of detailed information. Throughout the remainder of the planning process, I always felt that I was in good hands. The ladies accommodated any requests about my ceremony with enthusiasm. On the day of the wedding, Erin helped me feel calm and at ease. I had no stress or worries because she took care of everything! The Chapel looked gorgeous and I am really glad I picked it!
Also, our minister (Roland August) was FANTASTIC! We got so many compliments from guests about his service. People were surprised to hear that he only met us for a couple of minutes before the ceremony, because his ceremony was SO personalized and funny.
The only thing I would change were the photographs. Our photographer was really sweet, but we were not really that pleased with our pictures. Most of them captured us in an unflattering manner (ie eyes closed - which is not her fault but that's why you should take multiple shots in order to get a good photo!) or were taken at strange angles with stuff in the background. We did not order any prints above and beyond what was included in our package, because we honestly had a hard time finding 12 photos that we REALLY liked.
The Chapel and staff itself though - fantastic!