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  • Been an owner of Ford products for 35 years. This is the worst service department I have ever experienced. It's advertised as a quick service center. I have made three attempts separated by weeks and time of day to get an oil change. Every time I walk into the service center all heads are down they don't want to see you. When someone does acknowledge me they ask if I have an appointment. No you advertise quick lane every other Ford dealer hasn't required pre arrangement for quick lane service. They tell me they are to busy I need to make an appointment. Came in wth a tire going flat. Was told no cost to repair if I had purchased the vehicle from santan. Okay so I have no problem paying but before I left I was told 4 more times that I wouldn't need to pay for tire repairs if I buy a car from santan. I don't need to have something repeated to understand but really a flat repair isn't going to break anyone. Yesterday a window fell down inside the door. Could not pull it back into place. Drove to Santan. Once again entered service area all heads down acting like they don't want to deal with anyone. A guy near the door asked without looking at me if I needed help. Honestly way else would I be there. Before I could finish explaining the issue he pointed at the row of guys looking down at their desks and said that first guy isn't busy. I walked over to that person who said no I'm not able to help you the next guy is free. The next guy jumped up and said he was busy and had to talk to a customer. Down the hall he went. Came back a little while later and asked what was up so I began to explain when he interrupted asking if I had a ride. No I don't so he said they could give me a ride. I said so your saying you need me to leave my car here and you haven't even listened to me or taken time to look if this might be simple fix. He said he was busy today. Out the door I went. Business must be so good at Santan that they don't need anymore. The Ford dealership I ended up with met me at the car as I pulled in. Listened and took care of me right away. This is the norm at Ford dealers not the Santan slam!
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