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  • I saw a lot of negative reviews for here. However we had a relatively good experience aside from one major problem... This hotel has a serious parking issue. As a paying guest of the hotel staying for a weekend, those guests physically staying at the casino should ALWAYS be able to either valet or have a spot to park their car in the parking lot. We came as a family for Monster Jam finals and the entire weekend we were unable to park I. Their parking lot and the valet parking people told us they were full and we would have to park at another casino and walk over. This is simply unacceptable, ridiculous, and horrible horrible customer service to paying patrons of the establishment. When calling to discuss this issue, no one seemed to care and the valet people pretty much gave us the finger in front of our kids telling us its not their problem. We loved our room and hotel but I don't think I could ever go back here after the parking. I felt lime we wasted our money on this hotel as we spent much of our family time have to hike from hotel to hotel with our kids just to get to our room. Also, I've never seen such rude and disrespectful security at a pool... When is it ever ok to yell out "hey white girl bring yo towel back!" And the I proceeded to hear the same security guard complain about all the white girls at the pool... Racist beyond words.... Will not be returning to such an awful customer services....
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